The Bluffer's Guide to Banking
By Robert Cooper and Simon Whaley
 
Extracts from the book

 
Relationship manager
Bank employee whose job is to ensure you maintin your relationshiop with his/her bank, rather than starting a new one with another bank.
 
I do thee wed
A mortgage is also the start of a relationship that may last longer than most marriages.
 
Death duty?
Banks are more than willing to continue serving their customers in death, particularly as this is the area of work in which they receive fewest compalaints from their customers.
 
Like salmon swimming upstream to spawn
To the unitiated, it seems that cheques are paid in at a bank and then fall into a no man's land where they battle to find their way back to the branch of the originating account.
 
Moooving funds
Theoretically, the instruction to pay someone could be written on the back of a cow, although presenting it at a bank may prove difficult.
 
Reviews

 
An astonishing amount of information anyone may profit from.
The Daily Telegraph
 
An amazing amount of solid fact disguised as frivolous observation.
The Sunday Telegraph
 
The means to apparent instant erudition without having to know or study anything.
The Daily Mail
 
 
 
 
 
Table of Contents
Introduction

Money and banking
A brief history
Coins and cash
Banknotes
The major institutions
What banks do with their millions
Global bank nationalisations

Dealing with banks
Customer life stages – personal
Customer life stages – business
Banker/customer relationship

The bankers
Cashiers
Personal bankers/customer service advisors
Telephone customer service operators
Mortgage specialists
Student officers
Branch managers
Small business advisors
Business relationship managers
The private banking team
Head office staff

Some technical stuff
The mystery of the clearing system
Interest rates
Annual percentage rates (APRs)
Annual equivalent rates (AERs)
Gross and net rates
Business and working days
Bank holidays

Money management tools
Current accounts
Cheques
Banker's drafts
Credit cards
Debit cards
Personal identificatgion numbers (PINs)
Automatted teller machines (ATMs)

Borrowing
Overdrafts
Unsecured loans
Mortgages

Savings

American Ballet Theatre

The Wider Banking World

Glossary

Ballet cover
 
Author: Robert Cooper and Simon Whaley
Format: 96 pages, pb
Published: January 2009
New Title
Price: £4.99
ISBN: 978-1-903096-52-9
  
About the author
Read the extracts
Read the reviews
Table of contents
Read the glossary
  
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